Getlink Group Privacy Notice

Getlink is committed to ensuring that the personal data you provide to us remains confidential and protected. Our privacy notices explain how we handle your data.

We hope the following information answers your questions; however, if this is not the case, please do not hesitate to contact Getlink’s Data Protection Officer, whose contact details are provided at the end of this Notice.

Getlink companies carry out their own activities and, for some, operate on a binational basis. This means that each company has its own Privacy Notice for its employees, customers, and shareholders, as applicable. You can read these Notices by visiting the website of each company listed below. Each Privacy Notice describes how the company uses personal data.

We collect and process personal data when you communicate with us. The type of personal data collected depends on your relationship with each Group company and is specified in the Privacy Notice of the relevant company.

What personal data do Getlink companies receive from third parties?

Getlink companies work with trusted partners to ensure high-quality services, best practices, and compliance with regulations. The range of services offered is diverse and is defined on the website of each Group company.

And what is the legal basis for their use?

Each Privacy Notice describes how the company uses personal data and the legal basis for such use. This basis depends on your relationship with Getlink companies but includes cases where the use of your data:

  • is necessary to perform a contract or to take steps in connection with a contract

  • is necessary for the company’s legitimate interests

  • is based on your consent

  • is required by law

This depends on your relationship with us and the type of information we hold. Retention periods vary depending on whether you are, for example, an Eurotunnel customer, a GETLINK shareholder, or a member of Europorte staff. Data retention periods are defined in the Privacy Notice of each Group company.

We share personal data with other Getlink group companies to administer and manage the Group’s centralized services, with trusted third parties such as our advisers and auditors, with government authorities and/or law enforcement agencies, as well as with other third parties providing services for the purposes defined in each Group company’s Privacy Notice.

The accuracy of the data we hold about you is important to us. If any of the data we hold is inaccurate or out of date, please let us know using the contact details provided at the end of this Privacy Notice. You have the right to:

  • request a copy of your personal data

  • have your personal data corrected if it is inaccurate or incomplete

  • have your personal data deleted

  • restrict the processing of your personal data

  • obtain the personal data you provide in a structured, machine-readable format and ask us to share (port) this personal data with other organizations

  • object to processing in certain circumstances

Where we have requested your consent, you may withdraw that consent at any time, without affecting any processing that has already taken place.

These rights may be limited in certain cases, for example where we can demonstrate that we have a legal obligation to process and retain your data.

If you wish to exercise these rights, please contact us using the details below.

If your concerns are not resolved, you have the right to lodge a complaint with a European data protection authority in the country where you reside, work, or where you believe a breach may have occurred.

We take the security of your data very seriously. We have implemented security measures designed to protect data, prevent unauthorized access, and safeguard against unlawful processing, accidental loss, destruction, or damage.

The websites of certain Getlink companies contain links to third-party websites. These third parties are required to comply with data protection principles and legal obligations. While we make every effort to ensure that any linked website associated with us meets the highest standards, we do not control how such websites may process your personal data. We recommend that you read the Privacy Notice of any website when you visit it for the first time and that you do not continue browsing that site if you are not confident that your personal data will be properly handled.

The websites of Getlink companies contain cookies. Our cookie policies explain how these cookies work and how you can manage them.

We regularly review our Privacy Notices and may update them from time to time. Where applicable, we may also inform you directly of specific data processing activities or significant changes to our Privacy Notices, as required by applicable law.

We hope that this Notice answers any questions you may have regarding how we process and protect your data. If you still have any questions or concerns on this matter, please do not hesitate to contact our Data Protection Officer at the following addresses:

Email: DPO@getlinkgroup.com

  • By post in the United Kingdom: Getlink Data Protection Officer, UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX.
  • By post in France: Getlink Data Protection Officer, Operations Headquarters, P.O. Box 69, 62904 Coquelles Cedex, France.

The controller of your personal data is the Getlink S.E. company with which you are associated. Please refer to the relevant Getlink Privacy Notice for further information.

Getlink Privacy Notice