Sustainable commitments

Europorte is committed on a daily basis to developing a unique culture and an innovative offer based on four main values:

Safety

Europorte is the first private rail company since 2004 to be granted an operator licence by the French State authorising it to develop rail services throughout the European Union.

Safety represents a top priority for Europorte, exercising rigour on a daily basis in its management of safety and in its implementation of railway operating regulations:

  • Expertise on Seveso sites
  • Quality certification
  • 4 MASE certificates
  • Transport of dangerous goods according to international regulations (RIP, ADR)
  • Channel Tunnel Certification
  • SPA risk prevention policy.

Since 2012, Europorte has further reinforced monitoring of skills and security clearances, including the introduction of an IT tool to manage clearances for all staff exercising safety functions.

All safety incidents are recorded and analysed, so that recommendations can be made and action plans drawn up.

In 2016, Europorte has organised the Safety week event focused this year on the risks of occupational accidents, with feedback on the least rare indicents (car accidents, hand injuries, falls when exiting a locomotive). Managers made also 59 site visits to discuss a variety of topics with employees from the varioues entities.

Quality of service

Europorte offers integrated rail services on all market segments, on all distances and for all types of goods.

Europorte is able to propose personalised solutions on the full range of rail services under a single brand, with the primary objectives of quality of service and simplified solutions for its customers:

Regularity: Europorte France is committed to its customers for its trainsto achieve and deliver a 85% regularity rate
Punctuality: Europorte France is committed to its customers for its trains to achieve and deliver a 90% punctuality rate (within 2 hours of schedule)
Quality: an ongoing quest to improve the quality of service offered according to the high standards set by the Eurotunnel Group
Expertise: a technical expertise of the specifics of the rail sector, logistics, maintenance and cross-Channel traffic
Flexibility: Europorte offer tailor-made services to their customers, a mark of competitiveness in the rail freight sector
Optimisation of transportation plans on the basis of regular allocation of train paths
Guarantee of high level of service by providing reliable human and equipment resources dedicated to traffic
Real time communications to customers on the situation of their goods traffic


Training

Europorte allocates a large budget for the training of its employees and for safety-related training. In 2016, Europorte has provided its employees in France more than 18,000 training hours.

On 9 December 2004, the International railway training centre in Coquelles (CIFFCO) was approved by the Ministry of equipment, transport and territorial development to deliver a large number of training courses, in particular for train drivers, safety positions such as shunters, checkers, or foreman shunter.

The training centre is used by Europorte to train its current and future employees.

›› More on CIFFCO website (French version only)

Respect for the environment

Circulation of goods by rail is a transport mode particularly suited to long distances, for large loads and consistent with predominantly night time traffic.

Compared to the road alternative, rail freight benefits from clear environmental advantages that contribute to limiting pollution and greenhouse gas emissions (road transport generates 8 times more CO2 than rail transport), to improving road traffic flow and to reducing the risk of road accidents.

Eurotunnel Group, which includes Europorte and its subsidiaries, has achieved to reduce by 12% its greenhouse gas emissions in 2016, the equivalent to c.12,000 tonnes of CO2 compared to 2015.

Furthermore, Europorte and its subsidiaries carry put some mainteannce work on tracks, of which weeding activities using crop protection products (phytosanitary) under its PA01270 authorisation.

To meet customers concerns, Europorte and its subsidiaries are offering to produce an environmental performance report for them to compare logistics solutions according to their environmental impact.

Thanks to a wide range of electric, diesel, and diesel-electric locomotives, Europorte is able to offer the best possible solution for the transport requested, the more economic and environmentally-friendly service.

activites-img2.jpg

With a fleet which includes many electric or diesel-electric locomotives, Europorte uses this type of traction as much as possible. Diesel locomotives are equipped with the latest technology and conform to the highest environmental standards.

All mainline diesel locomotives are equipped with energy consumption monitoring boxes as most of the electric locomotives. The reporting system and the training of drivers in low-impact driving are included in the 2016-2017 programme. The Start & Stop system which allows energy savings and lowers environmental impact has also been installed on the 7 new DE18 diesel-electric locomotives of Eurotunnel France.

To find out more on CSR, please read the 2016 Annual Review and Corporate Social Responsibility Report of the Eurotunnel Group





Download the printable version