Europorte is committed on a daily basis to developing a unique culture and an innovative offer based on four main values:
Europorte is the first private rail company since 2004 to be granted an operator licence by the French State authorising it to develop rail services throughout the European Union.
Safety represents a top priority for Europorte, exercising rigour on a daily basis in its management of safety and in its implementation of railway operating regulations:
- Expertise on Seveso sites
- Quality certification
- 4 MASE certificates
- Transport of dangerous goods according to international regulations (RIP, ADR)
- Channel Tunnel Certification
- SPA risk prevention policy.
Since 2012, Europorte has further reinforced monitoring of skills and security clearances, including the introduction of an IT tool to manage clearances for all staff exercising safety functions.
All safety incidents are recorded and analysed, so that recommendations can be made and action plans drawn up.
Europorte has, as every year, organised the Safety week event during which the
best video on an incident, its causes and how it could have been prevented,
received an award among all the videos produced by each region.
Quality of service
Europorte offers integrated rail services on all market segments, on all distances and for all types of goods.
Europorte is able to propose personalised solutions on the full range of rail services under a single brand, with the primary objectives of quality of service and simplified solutions for its customers:
|Regularity: Europorte France is committed to its customers for its trainsto achieve and deliver a 85% regularity rate|
|Punctuality: Europorte France is committed to its customers for its trains to achieve and deliver a 90% punctuality rate (within 2 hours of schedule)|
|Quality: an ongoing quest to improve the quality of service offered according to the high standards set by Eurotunnel Group|
|Expertise: a technical expertise of the specifics of the rail sector, logistics, maintenance and cross-Channel traffic|
|Flexibility: Europorte offer tailor-made services to their customers, a mark of competitiveness in the rail freight sector|
|Optimisation of transportation plans on the basis of regular allocation of train paths|
|Guarantee of high level of service by providing reliable human and equipment resources dedicated to traffic|
|Real time communications to customers on the situation of their goods traffic|
Europorte allocates a large budget for the training of its
employees and for safety-related training. In 2015, Europorte has provided more than 100,000 training hours in France and in the UK to GB Railfreight staff, in
particular for the training of train drivers in order to support recruitment
due the strong growth in activity.
On 9 December 2004, the International railway training centre in Coquelles (CIFFCO) was approved by the Ministry of equipment, transport and territorial development to deliver a large number of training courses, in particular for train drivers, safety positions such as shunters, checkers, or foreman shunter.
The training centre is used by Europorte to train its current and future employees.
›› More on CIFFCO website (French version only)
Respect for the environment
Circulation of goods by rail is a transport mode particularly suited to long distances, for large loads and consistent with predominantly night time traffic.
Compared to the road alternative, rail freight benefits from clear environmental advantages that contribute to limiting pollution and greenhouse gas emissions (road transport generates 8 times more CO2 than rail transport), to improving road traffic flow and to reducing the risk of road accidents.
Eurotunnel Group, which includes Europorte and its subsidiaries, has obtained in July 2013 the renewal of the certificate awarded by the Carbon Trust Standard for further reducing its carbon footprint and for being committed to a further 3% reduction each year.
Furthermore, Europorte and its subsidiaries carry put some mainteannce work on tracks, of which weeding activities using crop protection products (phytosanitary) under its PA01270 authorisation.
To meet customers concerns, Europorte and its subsidiaries are offering to produce an environmental performance report for them to compare logistics solutions according to their environmental impact.
Thanks to a
wide range of electric, diesel, and diesel-electric locomotives, Europorte is
able to offer the best possible solution for the transport requested, the more
economic and environmentally-friendly
With a fleet
which includes many electric or diesel-electric locomotives, Europorte uses this type of traction as
much as possible. Diesel locomotives are
equipped with the latest technology and conform to the highest environmental
mainline diesel locomotives are equipped with energy consumption monitoring
boxes as most of the electric locomotives. The reporting system and the training of drivers in
low-impact driving are included in the 2016 programme. The Start
& Stop system which allows energy savings and lowers environmental impact
has also been installed on the 7 new DE18 diesel-electric locomotives of
To find out more on CSR, please read the 2016 Annual Review and Corporate Social Responsibility Report of Eurotunnel Group